How to Spot a Broker

Moving Broker

It’s as easy as one, two, three

There’s a lot to think about when you’re moving. Choosing an asset-based company, rather than a broker, is one of the most important things you can do to ensure a successful move.

Spotting a broker is easier than you think. If the company you’re speaking to does any or all the following, they are almost guaranteed to be a broker.

Did they ask for a deposit?

  • A reputable mover will never ask you for a deposit or down payment.
  • Industry standard is to pay at destination, before delivery.
  • A broker needs a deposit because it is their fee. Brokers don’t own anything and will sell your move to the lowest bidder.

Is the quote too good to be true?

  • Know the importance of an accurate estimate and inventory. If the price seems too good to be true, it is.
  • Ask if the quote is binding. If not, you can expect extra fees on load day.
  • Confirm delivery spread. Make sure you know when you can expect your items delivered.
  • Does the estimate include full value protection of your goods? If they try to sell you third-party full value protection, this is a red flag. If a claim happens, they will force you to deal with another party.

Did you verify the company?

  • Do a Google search on the company and check their reviews.
  • Make sure they have a physical warehouse address where trucks can park. Don’t trust a residential address or office suites.
  • See how many complaints they have with the BBB.
  • Be sure the company is who they say they are. Check their website to confirm they have an affiliation with the brand name it is claiming to be.
  • Are there real pictures of trucks and employees on their website or are they stock photos?

Don’t get fooled by brokers. Ask the right questions and do your research before choosing a mover. Use a reputable van line, such as United, to ensure a smooth process from start to finish.


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