The Role of Customer Reviews in Choosing a Moving Company

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Whether you’re just going across town or the country, moving to a new home or relocating your business can feel overwhelming. The process requires a lot of planning and organization, and choosing the right moving company can mean the difference between a stressful and a successful move. 

Reading customer reviews of moving companies is a powerful tool to help you select the perfect moving partner for your needs. These reviews offer insights into the experiences of others who have gone through the same process.

This blog post explores the role of customer reviews in choosing a moving company, as well as provides tips on where to find reliable and honest feedback. 

Why Read Reviews Before Hiring a Moving Company

Here are some of the many benefits of reading feedback before hiring a moving company. 

Reviews Tell You If a Moving Company Is Trustworthy and Reliable 

Moving companies often put out a lot of ads that claim flawless moves, unbeatable prices and stress-free experiences. However, claims are just claims, and ads can’t be trusted to paint an authentic picture of how well a moving company does its job and if it keeps its promises. 

Customer feedback gives you a closer look at how a mover operates in real-world situations. Reviews go beyond the company’s marketing materials and reveal how they handle issues like efficiency, communication and care for your belongings.

That being said, be sure to read the full reviews instead of simply relying on star ratings. Even positive reviews can have insightful comments on the moving company’s reliability and trustworthiness. Watch out for red flags like remarks about late arrivals, misplaced or damaged items, last-minute price changes and hidden charges.

Feedback Gives You a Better Idea of a Mover’s Professionalism 

The overall customer service experience plays a crucial role in the quality of your move. No one wants to deal with rude, uncommunicative or hard-to-contact movers. 

By reading moving reviews, you can gauge the moving company’s communication style, friendliness and professionalism. Feedback allows you to understand better whether the team is easy to work with and helps you predict how well they can meet your needs and address your concerns during the moving process.

You Can Read Opinions From Past Customers With Similar Moving Circumstances 

You’ll likely find comments from customers with similar moving circumstances when you read reviews. For instance, those moving from apartments may have additional challenges, such as navigating stairs and limited storage space. Meanwhile, businesses have unique needs, such as moving heavy equipment and handling sensitive documents while limiting operational downtime.

By reading about the experiences of others with similar requirements, you can discover how different moving companies tackled these challenges. This will help you find the one most suited to your move.

Where to Find Moving Reviews

Industry-specific Websites

Websites explicitly dedicated to the moving and relocation industry, like, are excellent sources for honest and comprehensive reviews. These sites allow customers to share their experiences with moving companies, offer ratings based on various criteria like cost, customer service and overall satisfaction, and provide details about their move.

General Consumer Review Platforms

Well-known consumer reviews platforms like Yelp, Trustpilot and the Better Business Bureau (BBB) contain a wealth of information regarding moving companies and their performance. By reading about other consumers’ experiences, you can learn valuable insights to make an informed decision about which moving company is best for you. 

Social Media and Your Personal or Business Network

Social media platforms like Facebook and Twitter, as well as community forums like Reddit or Nextdoor, can be valuable sources of honest reviews and recommendations. You can also ask friends, family, colleagues or businesses in your network for referrals. Alternatively, you can post a question on a community board seeking recommendations based on past customers’ experiences.

Remember that a successful move depends significantly on the moving company’s professionalism and quality of customer service. Fortunately, these characteristics can be identified by reading moving reviews. 

So, instead of choosing the first moving company you find in the phone book or selecting the one with the lowest price, it’s best to take the time to assess others’ experiences. This way, you can be sure of a stress-free and successful moving adventure.

Plan Your Next Move With a Trusted Moving Company 

If you’re searching for a moving company you can rely on, look no further than Liberty Moving & Storage. In business for over 75 years, we take pride in our track record of successful moves and happy customers. Contact us today to get a quote on your residential or commercial move.


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